PACKAGE PROCESS &
PAYMENT / CANCELLATION /
RAIN CHECK POLICY
Want to book your own custom package, and save $$$ at the same time? Here's how.
STEP 0: Read and Understand Our Custom Package Process Below
Our custom package process is unique in the golf business. YOU choose your enire itinerary - no pre-canned packages here!
To be able to offer this customization, our booking process requires a few different steps. The nuts and bolts are described in detail below, but the basic process is actually quite straight-forward: you make a request, we check the availability, you make a deposit, we book your package. That simple!
Read more...
Go to our Packages page, where you can fill out a form with your own dates, times, courses, and lodging, then receive an instant price quote*. Special discounts are taken into account when figuring your package price, so you save money by booking a package here rather than trying to book everything individually on your own.
Fill out the form as many times as you'd like, trying different combinations of courses and hotels to suite your needs, and your wallet. When you're done, have your quote emailed to you.
*Price includes golf, cart, lodging (breakfast also included at most of our hotels), and taxes. You won't have to pay anything more when you get here (unless of course you buy "extras" - balls, a sandwich at the turn, a tasy beverage, room service, etc.)
We can also help you set up banquet meals for your group, at your request.
STEP 2: Check Availability, Request Reservations and Pay Deposit
Once you have a quote you and your group like, you may request that your quote be processed as a reservation request. A 10% No-Risk Deposit* (or the Per Person cost for groups of 10 or more, never over $50) is due by credit card** at the time of your request. If you'd like us to check the availability of your request before you put down a deposit, we'd be happy to do so. Just follow the instructions on the quote pages and email you receive.
When we receive notice of your request and deposit (again, we can check availability ahead of time if you wish), we go to work securing fixed tee times and reservations that match as closely as possible to the quote you submitted (or a modified version of the quote based on availability). We will get back to you with a reserved itinerary within 1 business day (see Step 3 below).
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*Why a deposit at this point?
For the benefit of everyone involved: Our courses and hotels require
that we have a deposit when booking reservations on your behalf - they
want to be confident that you're really coming before putting you in
their books, which is understandable. You want the best
customer service possible, and your good-faith, no-risk, fully
refundable deposit buys you the best customer service in the
business. We work hard to make sure you get the itinerary you want, and
if we can't make it happen, we will gladly refund your deposit in full.
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**How will my credit card be charged?
For everyone's protection and security, we accept credit card payment
through PayPal (and only through PayPal). When asked
to pay your deposit, you will be taken to a PayPal page, where you
use your credit card to make payment. PayPal places the money in our
account, and we are notified automatically of your payment. You are
then re-directed back to our site. We never have access to your card
number or information.
STEP 3: Approve Your Itinerary
Within 1 business day of your request, we will send you a reserved itinerary, matching your quoted request as closely as availability allows.
If you approve this itinerary, just sign on the dotted line (actually, you check a box and click a button - just follow the instructions on the approval page) - and we're in business!
If you are not happy with the itinerary we have reserved for you (e.g., what we reserve for you differs a great deal from what you requested due to changing availability issues*), just let us know, and we will work to make it more to your liking. Or, if at any time in the process you decide we definitely can't get you what you want, we will gladly refund your no-risk deposit in full.
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*Availability - Once in a while, even the short time between when we check availability and when we receive your deposit may be enough for someone else to take your opening, especially during busy weekends. If in putting together your reserved itinerary we find that your package as requested has become nearly impossible to reserve, even after a preliminary availibility check, we will contact you directly about the possibility of switching dates or making other wholesale changes, before going through the approval process above. Basically, we are acting as your packaging agent, and common sense communication prevails. You paid us a deposit, and we will work to earn it!
STEP 4: Paying Your Balance and Receiving Vouchers
Your balance is due 30 days prior to your package (see Cancellation policy below).
(If it is currently less than 30 days before your package when you approve your itinerary, your balance will be due immediately.)
You can pay your balance as a lump sum, or you may send (or have members of your group send) individual payments that add up to your total balance. We will send you golf and lodging vouchers when your package is paid in full.
There are two ways to pay (individuals can use either method):
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VIA CREDIT CARD
1. Go to PayPal.com
2. Click on "Send Money"
3. Use your Credit Card to send your payment to "golf@misouthernswing.com"
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VIA CHECK
1. Make check(s) out to:
Melvin Scott Creative
316 S. Kalamazoo Ave.
Marshall, MI 49068
2. MAKE SURE checks are made payable MELVIN SCOTT CREATIVE*.
3. MAKE SURE to reference your package number and group contact name on the check.
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*Melvin Scott Creative - who's that? - Melvin Scott Creative is the Battle Creek-based company that manages this website and books packages. All golf and lodging package fees are collected by Melvin Scott Creative and distributed to the courses and hotels on your itinerary ahead of your arrival.
Cancellations
All cancellations must be made by email (golf@misouthernswing.com) or phone (877-MI-SWING).
Upon cancellation made 30 days or more prior to first date of package, full refund of any and all payments will be made.
Upon cancellation made 14-29 days prior to first date of package, refund of one half of total package price paid will be made.
No cancellations will be accepted less than 14 days prior to first date of package.
Rain Checks
In case of inclement weather, Rain Checks will be proffered per the policy of each individual golf course in your package. Contact courses directly for details on their respective policies.
At no time will Michigan's Southern Swing be responsible for refunding any portion of package price due to inclement weather or other acts of nature, unless cancellation policy above applies.
Contact us with questions. 877-MI-SWING.
